Frequently Asked Questions
Your guide to shopping the latest trends at Joker & Witch.
How long will it take for my order to be delivered?
Standard delivery typically takes 3-5 business days for metropolitan cities and 5-7 business days for other locations across India.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for all unused items in their original packaging. Please note that certain sale items may be final sale.
Are your watches and jewelry pieces water-resistant?
Our watches have a basic water resistance of 3ATM, meaning they can withstand splashes but should not be submerged. Jewelry should be kept away from water and perfumes to maintain its plating.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.
Do you offer international shipping?
Currently, we only ship within India, but we are working hard to bring Joker & Witch to fashion enthusiasts worldwide very soon.